"I am writing to complain about the widget I bought from your site the other day."

Sell anything and eventually you will be on the receiving end of a sentence like

Invalid Excuses for Poor Business Results The Weather
by Rick Weaver

Note to Kmart: It wasn’t about the weather

In the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal an

Got Voice Mail
by Lydia Ramsey
"There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated th

What To Do When Youve Blown It
by Lisa Packer
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It’s bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake

Can You Afford What Rudeness Is Costing Your Business
by Lydia Ramsey
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manner

Are You Putting Technology Before Your Customers
by Douglas Titchmarsh

Which is more important the technology or the customer?

The one thing about the online world you can be sure of is change.It seems like every day there is a ne

Email Management Made Easy
by mediamage
Work-at-home moms know how important time management is in running a successful business. Often they need help with daily operational procedures and learning how to make the mo

Retail Store U Scan Machines: Self Serve or Voluntary Part Time Job
by Sean North

Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting an

Dissatisfied or Rude Customers Can Be Satisfied Customers
by Patricia Weber

On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the conn

Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their Trust
by Julia Hyde

Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a

Musical Phones
by Lydia Ramsey
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the lin

Dont Forget your Existing Clients
by Will Dylan

Quest for new clients shouldn’t ignore those who pay the bills

Acquisition. It’s a big word in small business marketing. Companies are constantly looking at ways to dr

Outsourcing: The Unspoken Costs
by Sharon Drew Morgen

Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be

The Importance of Good Customer Service
by Rebecca White

Do you have good customer service? Even for your free giveaways?

I have been thinking over the past couple of weeks why some WAHP's have trouble growing their busi